CONSUMERS SCEPTICAL ABOUT “TESCO LAW”

Brooks & Partners have previously questioned why the public would wish to buy legal services “off the shelf” from a supermarket and now a major opinion poll has made interesting reading. The poll indicates that consumers are “sceptical” about banks and supermarkets providing legal services because they have concerns about the quality of work which will be undertaken. A survey of public attitude towards Solicitors, commissioned by the Solicitors Regulation Authority and released very recently, found that 69% of respondents “agree they would be concerned about the quality of service offered by these organisations”. The Report said that “there is an overall view that banks and supermarkets cannot provide the same level of service as a firm of Solicitors”.

Should the above be greeted with surprise – perhaps not, simply put, the Brooks & Partners view is that banks are for banking (although no comment will be made over the recent course of events), supermarkets are for shopping and Solicitors are for legal services!